PATIENT RIGHTS AND RESPONSIBILITIES

1 - Right to Life

Right to life is sacred. Essentially, right to life ensures the maintenance of life.

2 - Right to Access Health Services

In accordance with the principles of justice and equity and medical ethics, each patient has, depending on their needs, the right to access the health services and activities promoting healthy lifestyle regardless of their race, language, religion, sect or denomination, sex, age, or socioeconomic status.

3 - Right to Information

A patient has the right to know the names, titles, and roles of their caregivers. Furthermore, a patient has the right to be informed about their health status, prognosis, possible medical procedures, and how to access health services, and the right to receive a copy of their medical documentation.

Institution4 - Right to Choose and Change the Health Facility

A patient has the right to choose their doctors, healthcare staff, and the treatment method, and request to be transferred or referred to another facility provided there is no medical objection and it is applicable under law.

5 - Right to Request Prioritization

In the event that the healthcare requests cannot be responded in a timely manner due to the health facility’s lack of or restricted means of service provision, a patient is entitled to request that their priority be objectively determined based on medical criteria.  Prioritization of emergency cases, forensic (court-referred, incarcerated, etc.) patients, elderly patients, and patients with disabilities over others is determined.

6 - Right to Confidentiality and Privacy

Respect for confidentiality and privacy is essential at our hospital. A patient is entitled to designate visitors and request that medical assessment and evaluations regarding their condition and health status be done confidentially. Unless otherwise permitted by law, all the documents and medical records of a patient are kept and stored as confidential information even after the patient's death.

 

7 - Right to Informed Consent

Right to informed consent refers to a patient's acceptance of a medical intervention of their own free will and giving their informed consent therefor.  If a patient is a minor or unable to communicate their requests, the consent is given by the parent or the legal guardian.  If a patient has an emergency where they are unable to give their consent, in a life-threatening condition, or unconscious, or has a condition with potential organ loss or dysfunction, informed consent is not required for medical intervention.

8 - Right to Refuse Treatment

A patient has the right to refuse the proposed treatment. In the event that a patient refuses the treatment or request that treatment be discontinued, they are informed about the potential medical consequences of their decision and requested to sign a letter indicating that they understand those consequences.

9 - Right to Second Opinion

A patient has the right to seek the opinion of another physician or request consultation at their own or their immediate physician's request as per principles and procedures set by the relevant legislation.

10 - Right to Security

Patients/relatives of patients have the right to safety of life and protection of property.

11 - Right to Pastoral Services

Patients/relatives of patients have the right to observe their religious duties to the extent allowed by the existing conditions and without disturbing other patients, and to request a clergyman.

12 - Right to Make a Request, Lodge a Complaint, and Sue

If and when the rights of the patients/relatives of patients are violated, they have every right to make a request, lodge a complaint, sue under the applicable laws.

RESPONSIBILITIES OF PATIENTS AND THEIR RELATIVES

1 - Provision of Information

A patient is responsible for communicating their existing complaints, past illnesses, treatments administered, medications used, and all the other information about their health as well as all the possible adverse effects during treatment to the health personnel in a correct and timely manner.

 

2 - Following the Advice

During their hospital care and treatment, a patient should collaborate with the hospital staff, comply with the treatment plan, and take special care to ask the authorised persons anything they do not understand.

3 - Refusal of the Planned Treatment

In the event that a patient refuses the treatment, they are informed about the potential medical consequences of their decision and requested to sign a letter indicating that they refuse the treatment.

4 - Following the Rules of the Health Facility

A patient must follow the health facility's rules and guidelines concerning visitation and carers.

5 - Test and Treatment Fees

A patient is responsible for specifying the institution to cover their expenses, and making the relevant payments in a timely manner.

6 - Respect

Patients/relatives of patients should respect other patients/patient relatives, avoid making noise or causing trouble, and try to help the hospital staff in such matters.

7 - Avoiding Inappropriate Requests

Patients/relatives of patients should avoid requesting medications or practices deemed unsuitable or inappropriate by the physician, or non-existent in the treatment plan.

8 - Liability for Damages

Patients/relatives of patients deliberately damaging the fixtures or consumables of the health facility are liable to pay the incurring fees.